Client Relation & Front Desk Executive
Sales | Mumbai
Job Address : Marine Drive
No Of Position : 1
Experience : 5+ Years
Job Description : Who are we?
Design First delivers personalized luxury interior and furniture design to India’s discerning homeowners and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class professionals and passionate, steadfast teams of turnkey project execution specialists. We seek excellence in design and are committed to bringing back trust and excitement in the design process.
To know more about us, visit www.designfirst.co.in and https://instagram.com/designfirstofficial
We are a lean team of high performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to the conversations. Most importantly, we love solving problems.
If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
Role Overview:
We’re looking for a polished, service-oriented professional to be the face of our luxury interiors brand. This role blends front desk excellence, client relationship management, and administrative coordination, ensuring a premium experience for High Net-Worth Individuals (HNIs) and VIP clients.
The ideal candidate will possess exceptional interpersonal skills, strong organizational capabilities, and a passion for working with High Net-Worth Individuals (HNIs) and VIP clientele.
Key Responsibilities:
Client Servicing & Relationship Management
- Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.
- Validate client information as per company criteria and record accurately in the internal database/CRM.
- Schedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.
- Serve as the first point of contact between clients and the Design team to capture initial requirements.
- Give tours of the Experience Centre, ensuring an engaging and informative experience if required.
- Follow up with client’s post-visit, reschedule meetings if required, and keep relevant teams updated.
- Ensure no client call goes unanswered, promptly return any missed calls.
Coordination & Reporting
- Maintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM.
- Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.
- Coordinating with the design team to ensure timely meetings and a seamless handover once initial expectations are captured.
- Share client preferences, feedback, and special requests with internal teams proactively.
Premium Service & Brand Representation
- Maintain a luxury environment at the Experience Centre, ensuring it reflects the brand’s high standards.
- Document client feedback to improve services and offerings.
- Support marketing by sharing lead quality insights and client interaction trends.
- Assist in organizing exclusive events, shoots, or client days, ensuring every detail is executed flawlessly for a high-touch experience.
Administrative & Facility Management
- Manage housekeeping, pantry, drivers, security, office boys, and runner boys — maintaining accurate attendance, leave, and personnel records (both soft and hard copies by security).
- Act as the go-to person for all matters related to inventory. Be resourceful. Maintain a list of all contacts and places to procure office related materials, products and services.
- Ensure workplace safety, readiness of first aid, and availability of emergency supplies.
- Monitor relevant news or local updates for any potential safety or operational concerns.
- Plan and coordinate festivities/events in collaboration with HR, ensuring budget adherence.
- Maintain ambience standards — plants, flowers, décor, pantry, safety, and housekeeping arrangements.
- Liaise with external vendors, agencies, and consultants to ensure smooth operations and immediate resolution of disruptions.
Who Qualifies?
Education
- Bachelor’s or Master’s degree in a relevant field
- 5+ years of experience in client relations, preferably in the luxury sector (hospitality, aviation, premium retail).
Experience
- Minimum 5 years in a client-facing role, managing HNIs/VIP clients.
- Exposure to luxury or premium services strongly preferred.
- Passion for luxury interiors and a keen eye for aesthetics, will be add on.
Skills & Attributes
- Communication: Exceptional verbal and written communication skills.
- Attention to Detail: Accuracy in client records and service delivery.
- Tech Savvy: Proficient in Microsoft Office Suite, CRM tools; basic ERP knowledge a plus.
- Service Excellence: Commitment to delivering personalized, high-touch client experiences.
- Interpersonal Skills: Ability to build lasting client relationships.
- Adaptability: Quick to understand client needs and proactively resolve issues.
- Team Player: Works seamlessly with Internal team, Marketing and Design teams.
- Luxury Mindset: A strong passion for luxury services and commitment to representing a prestigious brand.
