Who are we?
Design First delivers personalized luxury interior and furniture design to India’s discerning homeowners and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class professionals and passionate, steadfast teams of turnkey project execution specialists. We seek excellence in design and are committed to bringing back trust and excitement in the design process.
Head Office: Marine Drive, South Mumbai
Operational Office: Kanjurmarg, Central Mumbai
To know more about Design First, visit www.designfirst.co.in and https://instagram.com/designfirstofficial
We are a lean team of high performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture and we encourage young minds to bring unique perspectives to the conversations. Most importantly, we love solving problems.
If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
Role Overview:
We’re looking for a polished, service-oriented professional to be the face of our luxury interiors brand. This role blends front desk excellence, client relationship management, and administrative coordination, ensuring a premium experience for High Net-Worth Individuals (HNIs) and VIP clients.
The ideal candidate will possess exceptional interpersonal skills, strong organizational capabilities, and a genuine passion for working with discerning clientele in a luxury environment.
Key Responsibilities:
Client Interaction & Lead Handling
- Be the first point of contact for clients and visitors, handle all client inquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels.
- Validate client information as per company criteria and record accurately in the CRM.
- Ensure no client call goes unanswered; promptly return any missed calls.
Appointment Scheduling & Coordination
- Schedule and confirm client appointments for Experience Centre visits.
- Serve as the first point of contact during visits — welcome, brief and ensure clients are comfortable and well-attended to.
- Follow up with clients post-visit and reschedule appointments as needed, keeping all internal teams informed.
Internal Liaison & Communication
- Act as the bridge between clients and the Design team to capture initial requirements seamlessly.
- Coordinate meetings, handovers and follow-ups post initial client discussions.
- Proactively communicate client preferences, special requests and reschedules to relevant internal teams.
Experience Centre & Luxury Service
- Ensure the front desk and client-facing areas are managed seamlessly, consistently reflecting the brand's luxury standards.
- Conduct guided tours of the Experience Centre when required, ensuring an engaging and informative visit.
- Maintain a luxurious, welcoming environment that consistently reflects the brand's high standards.
- Document client feedback and insights to continuously improve services and offerings.
Data Management & Reporting
- Maintain structured, up-to-date records of all client interactions, appointments, and visits in the CRM.
- Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.
Events & Marketing Collaboration
- Assist in organizing exclusive events, client days, and photoshoots, ensuring flawless execution and a high-touch experience.
- Collaborate with the Marketing team by sharing lead quality insights and client interaction trends.
Workplace Experience & Operations
- Ensure the Experience Centre and all client-facing areas are always immaculate, well-stocked, and reflective of the brand's luxury standards.
- Ensure seamless functioning of the front desk, including visitor reception, call handling, and hospitality.
- Manage workplace ambience — decor, plants, pantry, housekeeping and overall environment to reflect luxury brand standards.
- Coordinate vendors, service providers and facility needs to ensure smooth day-to-day operations.
- Maintain essential inventories, emergency supplies, and safety readiness.
- Support HR and leadership in planning events, celebrations, and office initiatives within budgets.
- Act as the single point of contact for operational requirements, ensuring efficiency, responsiveness, and premium service delivery
- Coordinate with the Finance and HR teams for operational requirements — including vendor payments, expense tracking, staff attendance, and any facility-related people or process needs — ensuring smooth day-to-day functioning
Who Qualifies?
Education
- Bachelor’s or Master’s degree in a relevant field
Experience
- 5+ years in a client-facing role, managing HNIs/VIP clients.
- Exposure to luxury or premium services is strongly preferred.
- Candidates from luxury hospitality (5-star hotels), premium real estate, luxury retail, aviation, or interior design studios and architecture firms are strongly preferred — given the nature of clientele and service standards expected in this role.
- A passion for luxury interiors and a keen eye for aesthetics is a definite plus.
Skills & Attributes
- Communication: Exceptional verbal and written communication skills.
- Attention to Detail: Accuracy in client records and service delivery.
- Tech Savvy: Proficient in Microsoft Office Suite and CRM tools; basic ERP knowledge is a plus.
- Service Excellence: Commitment to delivering personalized, high-touch client experiences.
- Interpersonal Skills: Ability to build and nurture lasting client relationships.
- Adaptability: Quick to understand client needs and proactively resolve issues.
- Team Player: Works seamlessly with Design, Marketing and internal teams.
- Luxury Mindset: Strong passion for luxury services and commitment to representing a prestigious brand.
- Appearance & Grooming: Well-groomed, poised and professionally presented at all times, in keeping with the standards of a luxury brand and the discerning clientele we serve.
Work Timings:
- Monday to Friday: 9:30 AM – 6:30 PM
- Saturday: 9:30 AM – 3:30 PM (Half Day)
- Weekly off is on a rotational basis — either Monday or Thursday, as per the roster.
- Sunday: Primarily rotational work-from-home support for client calls, as required. In the event that a client meeting is scheduled at the Experience Centre, office attendance will be required for that day. Compensatory off will be provided for any additional working days beyond the standard schedule.
